| Frequently Asked Questions |
| 1. Why are spam and viruses so expensive? |
| 2. Why choose EXM over going directly to Postini or McAfee for software? |
| 3. What are the installation costs? |
| 4. What if I don't want email blocked from a particular address? |
| 5. How often are the virus definitions updated? |
| 6. How do I know if the software is working? |
| 7. How do your services compare from a cost standpoint? |
| 8. How will I know if my email server is down? |
| 9. What tech support is included if a problem occurs? |
| 10. How often will we need to update our spam and virus software? |
| 11. If I sign up for services from EXM, will I be stuck in a long-term contract? |
| 1. Why are spam and viruses so expensive? |
Email spam and computer viruses cost the average small business thousands of dollars
each year IT repair bills are a small cost compared to lost productivity. |
| 2. Why choose EXM over going directly to Postini or McAfee for software? |
| If you, like many businesses, host your email on an internal or in-house server,
youve had no access to the best spam and virus filtering products until now. With Excel
Micros unique, proprietary software, you now can take advantage of the Postini platform, with
added features that now work on your internal mail server. Plus, with Excel Micro, youll also receive: |
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| Excel Micro saves you money. We provide the service along with the software. And we offer services such as monthly reporting and mail queuing that you cant get elsewhere. |
| 3. What are the installation costs? |
| At Excel Micro, installation and software updates are free with no hidden installation costs. |
| 4. What if I don't want email blocked from a particular address? |
With Excel Micros Email Scrubbing service, you can modify the preferences of your account. You specify whats spam and what you want delivered to your inbox. Youre in control of your mail filter. |
| 5. How often are the virus definitions updated? |
Our computer virus protection system remotely pushes down new, customized virus definitions daily to your server and each individual machine so your employees dont have to remember to run updates themselves. |
| 6. How do I know if the software is working? |
| Each month, we provide you with detailed report for your entire network, including: |
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| Youll always know which computers are protected and those that are a threat to your network. |
| 7. How do your services compare from a cost standpoint? |
Excel Micros services are priced to cost less than competing desktop software
packages on the market today. But, we also guarantee the maintenance and management of your software. We maximize your protection against an attack
and reduce associated remediation costs. |
| 8. How will I know if my email server is down? |
| Well notify you via phone immediately. And well continue to store your email messages on our servers until yours comes back up. |
| 9. What tech support is included if a problem occurs? |
| Should you ever experience a problem, we offer free additional technical support for any related virus or email actions. |
| 10. How often will we need to update our spam and virus software? |
Never! Excel Micro does it for you. You wont have to worry about spam or virus definition updates again. Youll always have the most up-to-date protection with Excel Micros daily, automatic updates. |
| 11. If I sign up for services from EXM, will I be stuck in a long-term contract? |
| No, with Excel Micro, you can go month to month, with no long-term commitments. Plus, we offer our top-line guarantee: |
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| Or your next month of service is free! |
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And our bottom-line guarantee: We wont make you stay but you will want to! |
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